Q&A
When will my order be shipped?
Canvas orders are usually processed and shipped within 2-3 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.
If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap through either email: info@fyiplanet.com
Please see all of our Shipping Policy.
What is your returns policy?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.
To return your merchandise, please email: info@fyiplanet.com for the return address and always include your ORDER NUMBER and full NAME.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
Cancel Policy
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: info@fyiplanet.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our Returns and Refund Policy.
Change My Order
You may amend your order and address details within (24) hours of purchase. Please contact info@fyiplanet.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
Damaged Order
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to info@fyiplanet.com. Please include your ORDER NUMBER, FULL NAME and brief description.
If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
Who do I contact for Press Inquiries
For all press inquiries email info@fyiplanet.com and your email will be forwarded to the right person!
What carrier do you ship our orders with?
Which carriers are picked depend on their performance during the time, normally we will send your orders with FedEx, UPS, USPS, Yun Express, etc.
Are there Duties for order within the US?
No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!
Promotions
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
What methods of payment do you accept?
We accept all major credit cards through our merchant service provider PAYPAL.
Help & Contact Us
If we have not answered all of your questions in this customer service section, please Contact us! info@fyiplanet.com or send us a message on Messenger, fill in contact form with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!